Information Use
Hamilton uses customer/user information for the purpose of providing customer service, including but not limited to: order placement, transaction processing, warranty claims and service, technical assistance, and for acting as liaison for customers/users with manufacturers and their respective departments, retail centers, and companies directly or indirectly involved with Hamilton’s products. Hamilton will not share personally identifiable information with these outside organizations unless required to do so in order to assist the customer/user.
Cookies
A cookie is an extremely small text file that resides on the customer’s/user’s hard drive, created at the request of the Web server to track specific information. Pages on the Hamilton website may use cookies.
Any information collected within the context of an email inquiry or comment submitted to Hamilton will only be used for the expressed purpose of responding to your inquiry or comment. We collect personally identifiable information only if specifically and knowingly provided by you. Hamilton may redirect the message to another agency or person who is in a better position to answer the question.
Web-based Forms
Hamilton uses web-based forms for various reasons. Personally identifiable information collected from these forms has a specified use (e.g., customer service inquiry, registration, survey response, etc.) and the information is generally used by Hamilton for that purpose only.
Disclosure and Nondisclosure of Information
Communications from Hamilton Home Products, Inc.
Special Offers and Updates
Hamilton may occasionally send customers/users information on products, services, special offers, and a newsletter. Out of respect for the privacy of our customers/users we present the option to not receive these types of communications. Please see the choice and opt-out sections.
Newsletter
If a customer/user wishes to subscribe to our newsletter, we ask for information such as name and email address. Out of respect for the privacy of our customers/users we present the option to not receive these types of communications. Please see the choice and opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send customers/users an email. Generally, customers/users may not opt-out, though they can deactivate their account. However, these are not promotional in nature.
Customer Service
Hamilton understands the importance of customer service. Hamilton may be contacted by e-mail or by telephone: 1-800-879-0123.
We promise to treat each customer with the respect and efficiency they deserve. Hamilton usually responds to e-mails within 24 hours (Monday – Friday). If an accurate response requires more than 24 hours, we will make every effort to inform you.
Sharing
Hamilton will use personally identifiable information for the purpose of conducting warranty claims, order placement, troubleshooting, and account maintenance. Hamilton does contact manufacturers, retailers, and technical service departments for the purpose of meeting the needs of our customers/users, and will provide personally identifiable information to these companies and their affiliates, as necessary, to assist our customers/users. (See “Information Use”).
Legal Disclaimer
Though we make every effort to preserve customer/customer/user privacy, we may need to disclose personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Hamilton Home Products, Inc.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and affiliates. We share information regarding but not limited to: page visits, file requests, daily/weekly/monthly statistics, general inquiries regarding Hamilton’s products, technical issues (regarding Hamilton’s website), and hyperlink tracking. This shared information is not linked to any personally identifiable information. Hamilton may share this information with interested parties including but not limited to retail chains, manufacturers and their respective departments, and marketing organizations. Any marketing organizations used by Hamilton are given only the information needed to perform services for Hamilton. These organizations are not permitted to use this information for any secondary purposes.
Third Party Advertising
Hamilton does not use third party advertising for this site. Therefore, Hamilton does not share personally identifiable information with third party organizations unless for the express purpose of providing customer service.
Third Party Intermediaries
We provide personally identifiable information to a credit card processing company to bill customers/users for goods and services. This company does not retain, share, store or use personally identifiable information.
Service Providers
We partner with manufacturers, retailers, and service companies, to provide specific services. (For example, we contact furnace and air conditioning manufacturers when assisting our customers with warranty claims or technical assistance. We contact our retail partners when assisting customers/users with order placement.)
When customers/users sign up for these particular services, we share names, or other contact information such as names, addresses, phone numbers, and (when applicable) sales/payment information that is necessary for the third party to provide these services. These third party service providers are not allowed to use personally identifiable information except for the purpose of providing these services.
Business Transitions
In the event Hamilton Home Products, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers’/users’ personal information will, in most instances, be part of the assets transferred.
Customers/users will be notified via email, phone, written correspondence, or prominent notice on our Web site, for 30 days prior to a change of ownership or control of their personal information. if as a result of the business transition, the customers’/users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Choice/Opt-out
Our customers/users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has “comments box” so customers/users who buy a product from us, but don’t want any marketing material, can request to keep their email address off of our lists.
Customers/users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
Customers/users can also email us at contactus@hamiltonhomeproducts or the customer/user may contact us at 1-800-879-0123 or by mail at P.O. Box 185 Canal Winchester, Ohio 43110 to opt-out.
Customers/users of our site are always notified when their information is being collected by any outside parties. We do this so our customers/users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that Hamilton Home Products, Inc. is not responsible for the privacy practices of such other sites. We encourage our customers/users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from customers/users via surveys or contests. Participation in these surveys or contests is completely voluntary and the customer/user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, email, phone number, and shipping address), and demographic information (such as zip code).
Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Customers’/users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use customers’/users’ personally identifiable information for any secondary purposes.
Tell-A-Friend
If a customer/user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Hamilton will automatically send the friend a one-time email inviting them to visit the site. Hamilton stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Hamilton at contactus@hamiltonhomeproducts.com to request the removal of this information from our database.
Contractor-Locator Program
Hamilton Home Products, Inc. provides a Contractor-Locator service to Hamilton’s customers/user’s. Hamilton will use personally identifiable information to locate, contact, and discuss with independent contractors near the customer/user. Hamilton will use personally identifiable information to perform this service.
The information used usually consists of Names, Addresses, Phone Numbers, and other information necessary to refer the contractor to the customer, and to qualify the potential of each referral. Hamilton Home Products, Inc. reserves the right to retain, store, and follow-up information provided by the customer/user for the purpose of quality assurance.
Security
Hamilton takes every precaution to protect our customers’/users’ information. When customers/users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks customers/users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to Unlocked, or open, when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer/user-information off-line. All of our customers’/users’ information, not just the sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected software when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customer’s/users’ information is protected.
If users have any questions about the security at our Web site, customers/users can send an email to contactus@hamiltonhomeproducts.com.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to customers/users it may be necessary for us to supplement the information we receive with information from 3rd party sources.
Information Verification
We use third party companies and software to verify such information as warranty status, shipping information, and credit card verification.
Purchasing History
In order for Hamilton to enhance its ability to tailor the site to a customer’s/user’s preference, we combine information about the purchasing habits of customers/users with similar information from our suppliers, to create a personalized user profile.
When a customer/user makes a purchase from Hamilton, we collect and store personal information about these purchases for warranty, billing, shipping, and customer service purposes. Hamilton does not share this information with Third Party Advertisers.
Hamilton may share this information with the manufacturers and their respective departments for warranty registration, customer services, and technical services.
For warranty purposes, some manufacturers and their respective departments require detailed information about the purchase, installation, maintenance, and service of Hamilton equipment. When this information is required, Hamilton Home Products, Inc. will notify the customer/user of the applicable policies and procedures and obtain the required information from the customer/user.
Enhancement of Marketing Profile
We use third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our customers/users would be interested in. We use this information to enhance or overlay the ‘profile’ of individual customers/users. This aggregate marketing data is therefore tied to the customers’/users’ personally identifiable information. See also the “Profile.”
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by contacting Hamilton Home Products, Inc. via telephone (1-800-879-0123), email contactus@hamiltonhomeproducts.com, or by mail (P.O. Box 185 Canal Winchester Ohio 43110).
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our customers/users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify customers/users via email, phone, or mail. Customers/users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.
In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users customers/users of the change. In some cases where we post a notice we will also email customers/users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
It is the responsibility of the participants of the Hamilton Home Products, Inc. Web site to check for policy changes. By using this Web site, you agree to accept Hamilton Home Products, Inc. policies past and present. If you have not reviewed present policies, use of the Hamilton Home Products, Inc. Web site shall be deemed legally binding and conclusive.
Your Acceptance of These Terms
By using this Web site, you have agreed to and accept Hamilton Home Products, Inc.’s posted policies. If you do not agree to the entire body of Hamilton Home Products, Inc. policies, please do not use the Web site.
Copyright Policy
The entire contents of the Hamilton Home Products, Inc. website are ©Copyright 2008 Hamilton Home Products, Inc. All Rights Reserved.
No part of this work may be copied, reproduced, or translated in any form or medium without the prior written consent of Hamilton Home Products, Inc. except where specifically noted. No portion of this work may be copied or sold, either by itself or as part of larger work, without the express written permission of Hamilton Home Products, Inc. This restriction covers all publication media including, but not limited to, electronic media, images, prints, written content, or intellectual property. All rights reserved.
To obtain permission to reproduce the information (text or graphics) contained on the Hamilton Home Products, Inc. website for any purpose, submit the specifics of your request in writing to Hamilton Home Products, Inc., PO Box 185, Canal Winchester, Ohio 43110.
Limitation of Liability
Neither Hamilton Home Products, Inc. nor any of its subsidiaries or affiliated entities, assigns, agents, or employees, shall be liable for any direct, indirect, special, incidental, consequential, punitive, or exemplary damages, including lost profits (even if we are advised of the possibility) arising in any way from, and not limited to any information contained in this Web site, or any information transmitted via this website, or from interacting with content, links, and websites, outside of the Hamilton Home Products, Inc. website.
Hamilton Home Products, Inc. is not liable for any damages or losses that may be caused to any product or property due to, and not limited to, any viruses, defects, or malfunctions in connection with access or use of this website.